Malachite Training provides you with the tools to train your employees, offering generic and customized training DVD’s for the Hospitality Industry.
Our vision is to improve service delivery through building employee confidence and knowledge, leading to satisfied customers returning to your establishment. The visual material will assist employees to understand the requirements and importance of their jobs.
The visual material was filmed in a variety of graded establishments in South Africa and to enhance the learning experience the visual aid is accompanied by user friendly documented training material. This can be part of a presentation or used to print manuals, cheat sheets or flash cards. It also includes a short test that can be adapted to suite your establishments needs.
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Additional Service:
Malachite Transformation also offers a comprehensive consulting service to hotels, guest houses, lodges and B&B’s.
Our services include:
Assistance with planning of new openings and pre-openings
Setting up comprehensive procedures for all service areas:
- Front of House
- Reservations
- Housekeeping
- Food and Beverage - restaurants and bars
- Banqueting and Events
- Stock Control
- General Guest communication skills
Training needs assessments
Management Services
Compiling of training material according to the clients needs, with the focus on brand standards.
Assist with maintaining and implementing Grading criteria
All the training modules will be based on proven standard operating procedures, in compliance with the material available on the THETA website.
We visit you on site, assess, train (on site) and provide comprehensive feedback to our clients. We have consultants in Johannesburg and Cape Town.
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